Pre-order Policy

Last updated: 5 October 2026

Before confirming a pre-order

A pre-order is sourced for an order and is not represented as ready stock. Before payment, SPOILT will confirm the product, size, colour, price, delivery charge, deposit, remaining balance and delivery deadline with you in writing through an agreed contact channel. Keep that confirmation and your payment receipt.

Deposits

For a pre-order of one pair, the required advance may be either BDT 150 toward the delivery charge or 10% of the total cart value, as agreed before payment.

For pre-orders of two or more pairs, a minimum advance payment of 10% of the total cart value is required to confirm the pre-order.

Any advance collected toward delivery will be credited against the customer’s final bill and does not change the published delivery charge. The applicable advance amount and payment arrangement will always be confirmed with the customer before payment and must comply with applicable laws and payment requirements.

Delivery and delays

Pre-orders are to be delivered within 15 calendar days after confirmation and receipt of the agreed advance. If an unexpected circumstance affects that deadline, we will contact you with the reason and a revised delivery date. An extension requires your agreement. If the promised deadline is missed and you do not agree to wait, you may cancel through our support team for a full refund of the advance. If SPOILT cannot supply the order, we will cancel it and refund all amounts paid for it. Refunds will be issued within 5 business days of cancellation, or sooner where required by law; payment-provider posting time may vary.

Cancellation and changes

After confirmation, pre-orders are not eligible for voluntary change-of-mind cancellation or deposit refunds, except where applicable law requires otherwise or SPOILT agrees to an exception. This restriction does not apply to seller cancellation, failure to supply, or overdue-delivery refunds described above. Changes to the requested size, colour or product require prior discussion and written agreement and may not be possible once sourcing has started.

After delivery

Pre-orders are excluded from our voluntary 7-day change-of-mind return offer. If we send the wrong product, size or colour, or it arrives defective or damaged, contact SPOILT for assessment and exchange under our Returns, Refunds & Exchanges Policy. Confirmed seller-fault cases include delivery at SPOILT's cost and a refund where a suitable replacement cannot be supplied within an agreed timeframe. Contact and assessment requirements do not remove statutory remedies or make them subject solely to our discretion.

Contact SPOILT, Dhaka, Bangladesh: contact@spoiltbd.com · Phone/WhatsApp +8801572974804. Support is available 24/7. Please include your order number. Never send a payment PIN, password or OTP.