Terms & Conditions
Updated: 5 October 2026
These terms apply to purchases from SPOILT, Dhaka, Bangladesh. Read them with our Shipping & Payments, Returns, Refunds & Exchanges, Pre-order and Privacy & Cookies policies. They do not exclude rights that cannot lawfully be excluded.
Orders, prices and payment
Please check the product, size, colour, stock/pre-order status, price and delivery details before ordering. Supply accurate contact and delivery information and use a payment method you are authorised to use. An automated acknowledgement confirms receipt of a request; availability and the final order details are confirmed by SPOILT. An advance is credited against your order total.
Prices are in Bangladeshi taka unless stated otherwise. Delivery charges and any applicable additional charges must be disclosed before confirmation. We will not substitute products or increase a confirmed price without your agreement. If a genuine price/stock error prevents fulfilment, we will contact you to agree a correction or cancel and refund the affected order. We do not guarantee availability until confirmed.
Delivery, returns and pre-orders
Delivery is within Bangladesh. For in-stock orders, estimated delivery is 2–3 calendar days inside Dhaka and 2–5 calendar days elsewhere, after confirmation and the agreed advance where required. Delivery charges are BDT 100 and BDT 150 respectively. Pre-orders have a 15-calendar-day deadline and the separate cancellation, deposit and delay rules in the Pre-order Policy. Extensions require agreement; mandatory refund rights remain available.
For eligible in-stock change-of-mind returns, request within 7 calendar days of delivery and dispatch within 10 calendar days of delivery. Customer-paid return shipping and non-refundable original delivery apply to those returns. Wrong, defective or damaged-on-arrival items have separate seller-funded remedies. Pre-orders are excluded from voluntary change-of-mind returns, not from remedies for wrong or defective supply. See the full policies for inspection, refund and exchange deadlines.
Product information and responsible use
Product listings should describe the item being offered. Screen settings may affect colour appearance, but this does not excuse materially inaccurate descriptions or the wrong item. Selecting the correct size is your responsibility where we supply the size ordered; supplying a different size is our responsibility. Contact us before purchasing if you need measurements or clarification.
Brand names used to identify products do not by themselves claim that SPOILT is affiliated with or authorised by those brands. Nothing in these terms authorises infringement or makes an unlawful product lawful. Please do not misuse the site, attempt unauthorised access, submit false payment evidence or post unlawful content. Any action taken to protect the service will preserve existing payment, refund and consumer obligations.
Privacy, promotions and complaints
Necessary order communications are separate from optional promotions. Buying, creating an account, accepting these terms or accepting cookies does not subscribe you to promotional email, SMS or WhatsApp. Those channels require their own choices. See Promotional Preferences.
Contact contact@spoiltbd.com or phone/WhatsApp +8801572974804 with your order number and concern. Support is available 24/7. We will investigate relevant evidence and explain decisions. An unboxing video is recommended but not mandatory. Our complaint process does not prevent a complaint to a competent consumer authority or court.
Applicable law and changes
These terms are governed by the laws of Bangladesh, without overriding mandatory protections that apply to a transaction. No clause excludes liability or remedies that cannot lawfully be excluded. If a clause is unenforceable, the remaining provisions continue to the extent permitted. Updates apply prospectively and do not retrospectively remove rights under confirmed orders. Material changes to an existing order require agreement where applicable.