Returns, Refunds & Exchanges

Last updated: 5 October 2026

Returns for in-stock purchases

You may request a change-of-mind return without giving a reason within 7 calendar days after delivery. You must hand the parcel to the return courier within 10 calendar days after delivery. These deadlines run from the delivery date, not the date you contact us. Keep your dispatch receipt and tracking details. Contact us promptly for the correct return address and instructions; our own delay in providing instructions will not invalidate a request made on time.

Items must be unworn, undamaged and unaltered, in the condition supplied, with the original tags, accessories and product packaging supplied with them. Protect the product and its packaging with suitable outer wrapping. Damage, wear or alterations caused after delivery may make a change-of-mind return ineligible. A condition already present on arrival is assessed as a product complaint, not treated as customer-caused damage.

For a change-of-mind return, you pay return delivery costs. The original delivery charge is not refundable. The refund covers the amount actually paid for the returned product, after any applicable discount. Pre-orders are excluded from this voluntary change-of-mind return offer.

Wrong, defective or damaged-on-arrival items

If SPOILT sends the wrong product, size or colour, or the item is defective or damaged on arrival, contact us within 15 calendar days after delivery for our exchange service. Send the order number, a description and available photos or video. Stop using the item if further use could worsen the problem. It must not have been worn, altered or damaged by you after delivery; the defect or damage being reported does not itself disqualify the claim. These service deadlines do not remove any longer rights required by applicable law.

SPOILT covers return and replacement delivery costs for confirmed seller-fault cases. Exchanges are completed within 7 business days after we receive the returned item. If replacement stock is unavailable, we will offer a revised timeframe for your agreement or cancel the exchange and refund you. We will not require an indefinite wait. If a seller-fault case is resolved by refund, SPOILT also covers return delivery and refunds the applicable original delivery charge. Contact us before dispatch so we can arrange the return.

We recommend a continuous, unedited unboxing video showing the parcel and contents as opened. This helps us investigate quickly, but it is not mandatory. A claim will not be rejected solely because you have no unboxing video; other evidence will be considered.

Inspection and refunds

We inspect returned items within 2 business days of receipt and communicate the outcome. Approved refunds are issued within 5 business days after approval, or sooner where applicable law requires. For prepaid orders we use the original payment method where possible and required; for COD or where another lawful method is needed, we agree the refund method with you. Payment providers may take additional time to display the credit. No refund requires you to disclose a PIN or OTP.

If a return is declined, we explain the reason and relevant evidence. You may ask us to review the decision. We will discuss how the item is returned to you and any applicable delivery cost before arranging it.

Pre-orders and your rights

Pre-orders are not eligible for voluntary change-of-mind returns. Wrong, defective or damaged-on-arrival pre-order items remain eligible for the remedies described above after contacting SPOILT. Size or colour preference changes are not the same as receiving a different item from the one ordered. Nothing in this policy excludes mandatory consumer rights or the right to complain to a competent authority.

Contact SPOILT, Dhaka, Bangladesh: contact@spoiltbd.com · Phone/WhatsApp +8801572974804. Support is available 24/7. Please include your order number. Never send a payment PIN, password or OTP.